Telecommunication is the exchange of information via technology; encompassing transmissions of signals, signs, typed messages, sounds, images, and information over any type of technological system. A telecom broker is an agent (or agency) who assists businesses, organizations, bodies of government, and even individuals looking to upgrade their telecommunication processes.
To help clarify all the many things a telecom broker can do for you or your business, here are 9 ways and reasons to work with a telecom broker.
- Telecom brokers have access to multiple carriers. Telecommunications is a vast industry. Phones, email, internet, IT systems, data security, computer programs, and so many more make up telecommunications. Work with a single agent from a single company to gain access to dozens of companies your business needs telecom services from. In simplest terms, telecom brokers are the independent insurance agents of technology.
- Telecom brokers have unbroken industry experience. Many telecommunication carriers will mass hire during peak times of the year and often have high turnover rates to handle their sales. Telecom brokers live and breathe the sale telecommunications—no job hoping or seasonal sales gigs for other industries.
- They succeed by providing customer satisfaction. The success of a telecom broker hinges on the satisfaction of their clients—identifying their need and the right carrier to fulfill it. Telecom brokers also often continue their client relationships through account management and support, so you’ll have someone you can count on and trust for years to come.
- Reap the benefits of their enhanced vender relationships. In addition to providing client customer satisfaction, telecom brokers also work closely over long periods with the vendors supplying the lines of communication. Client can benefit from this established relationship and be reassured knowing they are getting a valuable service.
- Telecom brokers have insider knowledge on different carries. Over the years of developing relationships with each of their vendors, telecom brokers know the good and bad sides of each and can explain to their clients what to truly expect.
- They don’t have sales quotas. Technically, like independent insurance agents, they receive a commission for each connection they make between client and carrier. However, they are not pressured to make any sales nor required to reach a quota in order to maintain access to a carrier.
- You have a designated point of contact. We mentioned telecommunications can encompass several aspects of a business. Throughout the process of selecting and installing—and even well after—you only have to communicate with your telecom broker. They’ll work as the project manager and coordinate installation of your telecommunication services.
- Using a telecom broker can help you consolidate your expenses to a single (or at least, fewer) bills. Its not unheard of for telecommunication companies to have subcontractors or subsidiaries that bill separately or differently than other carriers. Telecom brokers serve as a one-stop shop for services and often leads to multiple bills being consolidated into a single charge.
- Telecom brokers often have better pricing than going directly to the provider. Some carriers reduce overhead by using independent telecom brokers rather than having an in-house sales team. As a result of lower overhead costs, rates with a telecom broker can be greatly reduced.
Comscend is a telecommunication broker who can provide you or your company with all of the above benefits and so much more! We strive to find the perfect solutions for our clients and maintain relationships so we can provide on-going support—giving you the support and answers you need, when you need them.